Returns policy

Returns Policy - International Orders

Unfortunately the free returns service is not possible. If you are based outside of the Slovenia and would like to return any items to us then please email info@snugi.si.

 

Refunds

We will reimburse you the cost of the goods using the same method as you paid with. We are sorry but we are not able to refund original shipping charges. In line with Consumer Contract Regulations if you would like to return your entire order and claim your original postage back (standard postage only) please send the goods back at your own cost and we will happily provide you with a full refund, including our standard postage charge of 5,5 EUR.

We’ll refund you as promptly as possible and within 7 working days of the goods being received. Please note we will send you an email once your refund has been processed. If you have used your loyalty points to pay for your original order we will refund your loyalty points back into your account.

 

Cancellation

Under the Consumer Contracts Regulations you have the right to cancel your order without penalty within 14 days of your order date. You then have 14 days following this cancellation to return your items for a refund. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as canceling your order. This will be treated as a return rather than a cancellation.

You are liable to return the goods to us at your own cost and risk. Our free returns service does not apply to cancellations. In this case you must return your entire order and send them straight back to us with all packaging intact.

 

Returns Policy - Terms and Conditions

We are sorry but we are not able to refund original shipping charges. In line with Consumer Contract Regulations if you would like to return your entire order and claim your original postage back (standard postage only) please send the goods back at your own cost and we will happily provide you with a full refund, including our standard postage charge of 5,5, EUR.

We must receive any returns within 28 days from the time you received the goods.

All items that are returned to us (unless faulty), must be in a resaleable condition, unworn, undamaged and with all the original tags and packaging. We will not be able to process any return that doesn't include a returns slip in with the return.

A refund cannot be offered unless we have either received the goods and returns slip or received a proof of postage.

Refunds can only be issued using the customers original payment method.

A refund will be refused if any damage has been caused to the goods box as a result of tape or labels being applied directly to the box. If you have used your loyalty points to pay for your original order we will refund your loyalty points back into your account. Our free returns service does not apply to cancellations.